Exchange Policy
Once you’ve received your item, you have 14 days in which to return it. Please be advised that the cost of return shipping is the customer’s responsibility except in the case of errors on our part.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the proof of purchase.
Please contact us at abercairnyarns@gmail.co.uk to request a return. If your return is accepted, please return the item at your expense. Items sent back without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, custom dyed or hand made items.
Shipping on Refunds
Unless the refund or exchange is because of a fault on our part, shipping costs will not be refunded
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Duties Disclaimer
For orders shipped outside of the UK, all import taxes are the responsibility of the customer and may incur additional charge upon arriving in your country.
If you refuse a shipment, we can refund your order on its return to us, but please note if you decide to refuse the shipment and extra shipping costs are incurred because of this, we are unable to cover these costs and the amount will be deducted from your refund.